Case Study - Pinbadge
Pinbadge are one of the country's best suppliers of promotional gifts to the industry. Their web site and online system, Curo, is making life easier for staff and customers.
The Beginning
Pinbadge supply promotional items and gifts mainly to the trade sector. Increases in orders and more complex systems meant staff were getting busier and busier. There were two options available. Either increase staff numbers or create a way of making quotes and orders simpler and faster to create. Pinbadge, in partnership with MRS, created a plan to make ordering and quoting a completely online process where the customers along with staff had more control over their orders.
In the Middle
"If you are looking for a team of people who always go the extra mile, who will always exceed your expectations, will always give you value for money and who will always deal with any issues head on and resolve them quickly and efficiently, then look no further than MRS Web Solutions"
Paul Barrow, Pinbadge Ltd.
The new Pinbadge web site was created with a powerful backend system code named Curo that is involved in most of the offices duties. Not only do they have full control of all the content on the system they also control all orders and quotes that are generated. Customers can also have accounts that allow them to make orders, quotes, review order status, generate PDF's for promotional use and even skin there own version of the Pinbadge product database.
In the End
The time it takes to generate quotes and orders has been significantly reduced and usage by customers is constantly on the increase. Along with SEO work the site is attracting first time users as well returning users, making the site a true success thanks to the amazing plethora of lanyards and badges available to its customers.